Giving and receiving feedback
Feedback training for managers, team leaders and employees who want to improve how they give, receive and respond to feedback.
- Masterclass or half day
- Role-play and practice
- For teams and leaders
The problem
Why feedback goes wrong
Feedback is essential for learning and improvement, yet it is frequently misunderstood or avoided.
Some people struggle to deliver feedback without sounding critical or confrontational. Others become defensive when receiving it, even when the intention is constructive.
Feedback can also be too vague, too personal or delivered too late to be useful.
What feedback training covers
Participants explore how to make feedback a more effective and natural part of everyday communication. Training covers:
- Understanding the purpose and value of feedback
- Separating observations from assumptions and judgements
- Giving feedback that is specific, clear and constructive
- Choosing the right moment, setting and language
- Listening and asking questions
- Receiving feedback without immediately becoming defensive
- Turning feedback into learning and practical action
Practise both sides
Sessions are interactive, with paired exercises, realistic scenarios, role-play and opportunities to practise both giving and receiving feedback.
Specific, clear and constructive.
A masterclass, a workshop or a programme
- Format
- Masterclass, workshop or programmeTraining can be delivered as a focused online masterclass, a half-day workshop or as part of a broader team or leadership development programme.
- For
- Managers, leaders and teamsSuitable for organisations seeking to strengthen communication, collaboration and professional development across teams.
What participants leave with
More confidence giving and receiving feedback
Clearer expectations
Stronger working relationships and more opportunities to learn
Led by Kirsten de Bouter Shillam
Speaker, communication strategist and founder of The Human Voice Studio. Kirsten trained in theatre and performance before moving into business, psychology and coaching, and has spent more than 30 years helping individuals, teams and organisations across Europe communicate with greater clarity, confidence and impact.
She has worked with companies, schools and organisations, and has been a TEDx speaker, organiser and speaker coach. Sessions run in English, and Kirsten is also fluent in Dutch and Spanish.
- 30+ years' experience
- BSc Psychology
- PCC Coach
- TEDx speaker & coach
- Trained in performance
Feedback training, answered
What is feedback training?
Training in how to make feedback a more effective and natural part of everyday communication, covering both giving and receiving feedback.
Who is it for?
Managers, team leaders and employees who want to improve how they give, receive and respond to feedback. Suitable for organisations seeking to strengthen communication, collaboration and professional development across teams.
What does it cover?
The purpose and value of feedback, separating observations from assumptions and judgements, giving feedback that is specific, clear and constructive, choosing the right moment, setting and language, listening and asking questions, receiving feedback without immediately becoming defensive, and turning feedback into learning and practical action.
How is it taught?
Sessions are interactive, with paired exercises, realistic scenarios, role-play and opportunities to practise both giving and receiving feedback.
What format can it take?
A focused online masterclass, a half-day workshop or part of a broader team or leadership development programme.
What changes afterwards?
Participants become more confident and skilled in giving and receiving feedback, helping create clearer expectations, stronger working relationships and more opportunities for learning and improvement.
How do we book?
Contact The Human Voice Studio to discuss a feedback training workshop or tailored team development session.
Other ways to work together
Discuss feedback training for your team
Contact The Human Voice Studio to discuss a feedback training workshop or tailored team development session.
